PRIVACY POLICY
1. Introduction
Welcome to Woodenplus (www.woodenplus.com/en) ("Woodenplus," "we," "us," or "our"). We are committed to protecting the privacy of our visitors and customers ("you," "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site").
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy.
2. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the site includes:
- A. Personal Data:
Personally identifiable information, such as your name, shipping address, email address, telephone number, and demographic information (such as your age, gender, hometown, and interests) that you voluntarily give to us when you register with the site, place an order, subscribe to our newsletter, respond to a survey, fill out a form, or when you choose to participate in various activities related to the Site, such as online chat and message boards.
- B. Derivative Data (Usage Data):
Information our servers automatically collect when you access the site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site. If you are using our mobile application, this information may also include your device name and type, your operating system, your phone number, your country, your likes and replies to a post, and other interactions with the application and other users via server log files, as well as any other information you choose to provide.
- C. Financial Data:
Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, or exchange products or services from the site. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor(s), [iyzico], and you are encouraged to review their privacy policy and contact them directly for responses to your questions.
- D. Data from Contests, Giveaways, and Surveys:
Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.
- E. Cookies and Tracking Technologies:
We use cookies, web beacons, tracking pixels, and other tracking technologies on the site to help customize the site and improve your experience. For more information on how we use cookies, please refer to our [https://www.woodenplus.com/en/cookie-policy].
3. How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the site to:
- Create and manage your account.
- Process your orders and payments and deliver the products and services you request.
- Email you regarding your account or order.
- Send you a newsletter or other promotional materials (where you have consented).
- Enable user-to-user communications (if applicable).
- Fulfill and manage purchases, orders, payments, and other transactions related to the Site.
- Improve the efficiency and operation of the site.
- Monitor and analyze usage and trends to improve your experience with the Site.
- Notify you of updates to the site.
- Offer new products, services, and/or recommendations to you.
- Perform other business activities as needed.
- Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
- Request feedback and contact you about your use of the site.
- Resolve disputes and troubleshoot problems.
- Respond to product and customer service requests.
- Comply with legal and regulatory requirements.
4. Legal Basis for Processing Personal Data (for EEA/UK Users)
If you are from the European Economic Area (EEA) or the UK, our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.
However, we will normally collect personal information from you only:
- Where we need the personal information to perform a contract with you (e.g., to process your order).
- Where the processing is in our legitimate interests and not overridden by your rights (e.g., for analytics, direct marketing subject to consent).
- Where we have your consent to do so (e.g., for newsletters).
- Where we need to comply with a legal obligation.
5. Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
- A. By Law or to Protect Rights:
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
- B. Third-Party Service Providers:
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These may include:
- Payment Processors: [iyzico]
- Shipping Providers: [e.g., FedEx, UPS, Local Couriers]
- Analytics Providers: [e.g., Google Analytics]
- Marketing Platforms: [e.g., Mailchimp, Klaviyo]
- Hosting Providers: [ticimax]
- C. Marketing Communications:
With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.
- D. Business Transfers:
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- E. Affiliates:
We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
- F. With Your Consent:
We may disclose your personal information for any other purpose with your consent.
We do not sell your personal information.
6. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
For marketing purposes, we will retain your data as long as you remain subscribed or until you ask us to delete your information.
7. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.
8. International Data Transfers
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.
If you are located outside [Turkey] and choose to provide information to us, please note that we transfer the data, including Personal Data, to [Turkey] and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information (e.g., by using Standard Contractual Clauses approved by the European Commission or UK ICO, or other appropriate safeguards).
9. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- A. For All Users:
- Right to Access/Update/Correct: You may review, change, or terminate your account information at any time by logging into your account settings or contacting us.
- Opt-Out of Marketing Communications: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us.
- B. For Users in the EEA, UK, Switzerland (GDPR-like rights):
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure (right to be forgotten): You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to withdraw consent: You also have the right to withdraw your consent at any time where Woodenplus relied on your consent to process your personal information.
- C. For Users in California (CCPA/CPRA rights):
- Right to Know: You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months.
- Right to Delete: You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions.
- Right to Opt-Out of Sale/Sharing: We do not sell or share your personal information.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.
- Right to Correct Inaccurate Information: You have the right to request the correction of inaccurate personal information.
- Right to Limit Use and Disclosure of Sensitive Personal Information: We do not collect sensitive personal information that would require this option.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request consistent with applicable law. You may also be able to designate an authorized agent to make a request on your behalf.
10. Policy for Children
We do not knowingly solicit information from or market to children under the age of 13 [Consider 16 in some jurisdictions like the EEA unless parental consent is obtained]. If you become aware of any data we have collected from children under age 13 [or 16], please contact us using the contact information provided below so we can take appropriate action.
11. Links to Other Websites
Our site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
12. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
13. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Address: Akınlar mahallesi, küçük sanayi sitesi, 2616 sokak, no: 5 Düzce/Merkez
Email: [email protected]